Customer Service Policies and Benefits
There are a million bike shops in this world and sometimes it can be difficult to tell them apart. That usually brings up the question "Why shop with us?
We are opening our policy book up to you... here are a few good reasons!!
1. We take care of you. Period.
2. When you purchase a bike from us, you receive free installation of all accessories at the time of purchase!
3. Free Tune Ups For One Year: Any bike purchased from us gets free tune ups for one year following the purchase date.
4. Price Match Policy: If you find the same bicycle somewhere else in the city for a cheaper price, we will honor that price (down to a certain point) after calling that store to confirm they have the bike, color and size you are looking for.
5. Price Guarantee Policy: Rest assured you are getting the best deal in town with our Price Guarantee Policy. If you find an item that you purchased from us cheaper somewhere else in town within 30 days we will refund the difference in store credit.
6. Bike Fitting: Every customer who purchases a bike from us is entitled to a free basic floor fit.
7. Trek Credit Card: Different financing options are offered for purchases of different amounts.
8. Trek Care: Any Trek, Gary Fisher, or Mirraco, frame has a lifetime warranty and all parts and accessories are warrantied for two years after the bike was purchased.
9. Quality Service: Our mechanics stay up to date the the most current products available and are both Trek Certified and Shimano Certified. This way you know that the job was done right.
10. Items can be exchanged/returned within 30 days of purchase with the original packaging, the receipt and if the item has not been used.
11. We will hold a bike or product for a customer for a limited period of time
12. We have gift cards that can be purchased and used at the store.
13. We honor a 10% discount off parts & accessories to all men & women in the Military. Simply show a military ID & save. Thank you for your service!